All Returns Are Subject to Manufacturers' Policies

Return privileges are subject to various manufacturers' policies. Many manufacturers have imposed certain return restrictions. PCH Micro, Inc reserves the right to decline specific return requests based on those restrictions. Be sure to ask your Account Manager about specific return conditions before you purchase any item.

Packaging of Returns

All returns, defective or otherwise, must be 100% complete, contain ALL original boxes and packing material, have original UPC codes on the manufacturer's packaging, contain all blank warranty cards, accessories, and documentation provided by the manufacturer. Incomplete returns, open or used products, or products not in new condition will be assessed additional restocking fees depending on condition and PCH Micro, Inc ability to re-market the returned product. PCH Micro, Inc will refuse any return of items missing UPC codes.

Nonrefundable Charges

Labor, installation services, and shipping charges are nonrefundable. Customer is responsible for all return shipping charges; therefore, all returns must be shipped prepaid. PCH Micro, Inc will only accept returns via FEDEX or UPS with a tracking and appropriate insurance. PCH Micro is not responsible for lost parcels.

Returns for Non-Defective Items

All non-defective returns authorized by PCH Micro, Inc, whether opened or unopened, will be assessed a minimum 20% restocking fee, and must be authorized for return within 30 days from date of receipt. No refunds will be issued after such 30 day period. Authorization may be obtained by contacting PCH Micro, Inc. Customer will be issued a Return Merchandise Authorization (RMA) which is valid for 10 days. Failure to return a product within such 10 day authorization period will be deemed to be an acceptance of the product.

Defective/Dead on Arrival (DOA) Merchandise

DOA products must be reported and returned within the first 30 days of receipt and, if deemed by us to be defective, may be repaired or replaced at our sole discretion. Some manufacturers and publishers require DOAs to be handled directly with the manufacturer, and in these cases, we will provide the contact information. DOA returns that prove through testing not to be defective are subject to a minimum 15% restocking fee. After 30 days, the manufacturer's warranty process must be followed.

Damaged Products

All packages shipped from PCH Micro, Inc are inspected prior to shipment. However, from time to time, damage during shipping may occur. Packages that are obviously damaged should be refused upon original delivery attempt. If the package is accepted, then any damage should be noted on the carrier delivery record prior to the driver leaving your premises. Any hidden or internal damage to any product must be reported within the first 7 days of receipt to arrange for a carrier inspection and return of the damaged product(s). Please save the product, the shipping carton and all manufacturer packaging. Timely receipt of this information is necessary for PCH Micro, Inc to file a damage claim. Failure to notify PCH Micro, Inc of damage within this time period will be deemed an acceptance of the product, and standard return policies will apply.

Refused Orders

All refused orders (for reasons other than shipping damage) will be subject to a minimum 20% restocking fee. Shipping charges are not refundable if shipment is refused at the time of delivery. In addition, refused orders will be subject to additional shipping charges to cover the cost of returning the products to PCH Micro, Inc.

Open Box Items
PCH Micro, Inc offers a 30-day refund-only return policy for all open box merchandise. Remember if you purchase a Open Box product you will receive an OEM BAREBONE item, meaning you will only receive the item itself. Accessories are NOT INCLUDED with Open Box products, even if the missing accessory is required for the item to function properly.

Laptop Battery Returns
30 day return allowed for dead on arrival batteries (subject 20% minimum re-stock fee). Open boxed product can NOT be returned.

Memory
Dead on arrival memory can be returned for REPLACEMENT only.  Open boxed product can NOT be returned. Wrong item purchased can NOT be returned.

OEM CPUs:

• Refund period: Non-refundable
• Replacement period: 30 days from original invoice date

Retail CPUs:

• Refund period: Non-refundable
• Replacement period: 30 days from original invoice date

Additional CPU Warranty Terms

• All defective and DOA CPUs will be replaced upon return.
• PCH Micro will not cross-ship replacement CPUs.
• Physically damaged CPUs cannot be returned to PCH Micro, including physical damage due to improper installation.

Physical damage to any product will void the product's warranty. Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.

PCH Micro, Inc encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may result in applicable warranty coverage being voided.

Because Intel and AMD do not accept physically damaged processors, PCH Micro, Inc will return any physically damaged CPU to you at your expense.

Software
Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. Opened retail boxed software can only be returned for replacement if it is defective or damaged. You may exchange defective software for an identical replacement by contacting PCH Micro, Inc Customer Service and acquiring an RMA number. No software returns will be accepted after 30 days. All OEM software including Operating Systems is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. PCH Micro, Inc is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.



Contact Us:

PCH Micro, Inc.
7040 Avenida Encinas
Suite 104
Carlsbad, CA  92011

Customer Service : [email protected]

RMA Request Form